Moving Custom JavaScript code out of our plugins
The Custom JavaScript field has been deprecated in our plugins. To continue using Custom JavaScript snippets, we recommend using the following approach: 1. Install the Insert Headers and Footers plugin...
View ArticleUsing Custom JavaScript code in our plugins
To use Custom JavaScript snippets in our plugins, we recommend using the following approach: 1. Install the Insert Headers and Footers plugin by WPBeginner. You can do this by going […] The post Using...
View ArticleI already purchase the extension but the plugin is asking me to upgrade my...
After purchasing the extension you’ll need to download the ZIP installer from your Smash Balloon account here. Installation Extensions are installed just like any other WordPress plugin. You can follow...
View ArticleUsing Custom CSS code in our plugins
Since WordPress 4.7, users can now add custom CSS directly from the WordPress admin area. This is super-easy, and you would be able to see your changes with a live […] The post Using Custom CSS code in...
View ArticleWordFence Security is Blocking Requests
If some functionality in the Facebook feed or plugin settings is not working properly and you are using the WordFence Security plugin, it is possible that WordFence is blocking requests […] The post...
View ArticleError 999: Access token could not be decrypted.
The issue is being caused by the encryption that Instagram/Facebook requires in regards to access tokens. This encryption relies on the Salt hashes in the wp-config.php file. To add these hashes to...
View ArticleRemoving our Facebook App from your Group
If you would like to remove the Smash Balloon app from your group, you can do so by going to the Group’s settings within your Facebook account. Please note that you cannot display a feed for your...
View ArticleHow to get the System Info from our plugins (Support Request)
To help us troubleshoot the issue you’re having, it is important that you share your System Info this way, we are more likely to be able to provide an accurate solution. To get the System Info, follow...
View ArticleHow to display a feed of videos from a Facebook playlist
Note: If this is your first feed, and you need additional information on how to do it, please follow this guide. 1) Create a new feed, and select the “Videos” options. 2) Select the page where the...
View ArticleFacebook Legacy Feeds
If you updated from an older version of the plugin to version 4.0 or above, all the previously created feeds would be considered a Legacy Feed. They will show up under Facebook feed > All Feeds >...
View ArticleHow to add a Facebook feed using Elementor
To add your feed using Elementor’s native blocks, follow the steps below: 1- Create a new Facebook feed; if you need more information, follow this guide if you are using the FREE version or this one if...
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View ArticleMy Facebook feed won’t load in an AJAX-enabled theme, page, form, or plugin
Some themes or plugins use a technique called AJAX to retrieve content after a web page has already been opened in your browser. Some examples of this are themes that switch pages without fully...
View ArticleHow to fix a blank or empty plugin interface
This guide will help you if you are facing an issue where the plugin interface or feed preview appears blank or empty, like in the example below. This problem often occurs due to content blocker...
View ArticleMy Facebook Group Feed is not updating – Permissions Error
Due to recent Facebook API changes, some Groups feed will not update if the “Professional Mode” feature is enabled in your Facebook account. To confirm your feed is affected by this issue, you can use...
View ArticleHow can I allow editors access to the Facebook plugin settings?
You can grant other user roles access to the Facebook Feed plugin settings and the ability to manage feeds by using a plugin such as User Role Editor and giving a role the cff_settings_pages_capability...
View ArticleWhere do I find the iCal URL for the Facebook Events Feed
Due to the recent Facebook API error that has not been resolved, we have created a workaround to get future events working properly. This requires an additional Calendar URL called iCal from your...
View ArticleHow to force CRON jobs to run on my server to update my feeds?
CRON jobs are like scheduled tasks for your website. They automatically perform specific actions at set times, such as updating content or fetching new feeds. If you are not seeing feed updates as...
View ArticleUsage Tracking in the Facebook Feed plugin
Learning how the Custom Facebook Feed plugin is being used helps us better understand our users and their website needs by looking at a range of server and website environments. This allows us to...
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