How to fix a blank or empty plugin interface
This guide will help you if you are facing an issue where the plugin interface or feed preview appears blank or empty, like in the example below. This problem often occurs due to content blocker...
View ArticleHow can I allow editors access to the Facebook plugin settings?
You can grant other user roles access to the Facebook Feed plugin settings and the ability to manage feeds by using a plugin such as User Role Editor and giving a role the cff_settings_pages_capability...
View ArticleWhere do I find the iCal URL for the Facebook Events Feed
Due to the recent Facebook API error that has not been resolved, we have created a workaround to get future events working properly. This requires an additional Calendar URL called iCal from your...
View ArticleHow to force CRON jobs to run on my server to update my feeds?
CRON jobs are like scheduled tasks for your website. They automatically perform specific actions at set times, such as updating content or fetching new feeds. If you are not seeing feed updates as...
View ArticleUsage Tracking in the Facebook Feed plugin
Learning how the Custom Facebook Feed plugin is being used helps us better understand our users and their website needs by looking at a range of server and website environments. This allows us to...
View ArticleFacebook API changes affecting groups – April 2024
There is an upcoming Facebook (Meta) API change that affects all users displaying group posts through a connected Facebook Groups source in the Custom Facebook Feed plugins. This change affects both...
View ArticleHow to add support for Smash Balloon GDPR setting in unsupported GDPR plugins
How does automatic GDPR plugin integration work in Smash Balloon’s plugins? Smash Balloon’s plugins include an automatic integration with several popular supported GDPR cookie plugins to show a...
View ArticleHow to resolve no audio for videos in the Facebook Feed
What’s the Problem? Sometimes, when you use the Custom Facebook Feed Pro plugin to show your Facebook videos on your website, the videos might play, but the sound is missing. This often happens because...
View ArticleHow to delete all Facebook Feed platform data
To delete all of your Facebook platform data (connected accounts, cached posts and images) please go to WordPress Dashboard > Facebook Feed > Settings > Advanced, find the Manage Data section...
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